Questions & Answers
Need help? Please view our [FAQ section] for answers to common questions.
Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges vary based on your location and selected shipping method. You can view the exact shipping cost during checkout before placing your order.
How long will delivery take?
Once your order is placed, you’ll receive a confirmation email. As soon as it ships, you’ll receive a tracking link so you can monitor your package in real time.
Where can I view my sales receipt?
Orders are typically delivered within 3–7 business days. Delivery time may vary based on product availability and your location.
How do I add a gift receipt to an order?
Your receipt is sent via email immediately after your purchase. You can also download it from your account under the “Orders” section.
How long do I have to return an order?
Refunds are issued back to the original payment method used at the time of purchase once the returned item is received and verified.
Payment Information
How is the recipient reimbursed?
Refunds are issued back to the original payment method used at the time of purchase once the returned item is received and verified.
Will you restock items indicated as “out of stock?”
Popular products are regularly restocked. You can sign up for restock notifications on the product page or via email.
How can I return an item?
Yes, refunds are processed through the same method used to make the payment, unless otherwise specified or requested.
Will I receive the same product that I see in the picture?
Yes, all product images reflect the actual items. However, slight variations in color may occur due to screen settings.
